Steward

Liverpool Philharmonic’s stewarding team represents our organisation to thousands of customers every year. We’re seeking to recruit stewards to help ensure that our guests have an enjoyable experience and receive impeccable customer service during their time with us. You’ll be working in a fast-paced environment – welcoming audiences, carrying out ticketing checks and selling merchandise. You’ll also help to resolve customer queries, assist in setting up shows and maintain a thorough knowledge of our buildings, facilities and event information. If you’re a personable and flexible problem solver, who has experience in a customer-facing role, this might be the perfect fit for you.

This role is for you if:
• You thrive working in a busy customer-focused environment.
• You are passionate about people having great experiences, especially at live events.
• You’re confident when working with the public.
• You’ll take pride in your role as a representative of Liverpool Philharmonic and the work that we do.
• You’re a team player, willing to go the extra mile with excellent problem-solving skills.

This role is not for you if:
• You feel uncomfortable working in a busy, fast-paced environment. Our performance spaces are very busy at events.
• You feel you may have difficulty in in approaching members of the public and working to resolving issues.
• You feel you may find it difficult to deal with people whose behaviour can be challenging, such as people under the influence of alcohol, engaging in disruptive behaviour or who may have opinions or views different to your own.
• You are unable commit to regular late evening and weekend work.
• You are unable to complete physical manual handling elements of the role, such as moving of chairs or other event furniture and equipment.